Refund policy

Return and Refund Policy

Last updated: July 7, 2026

Thank you for shopping at HOKNZA STORE. We are committed to your complete satisfaction. Please read our return and refund policy carefully before making a purchase.

30-Day Return Window

We accept return and refund requests within 30 days of your delivery date. After 30 days, we are unable to offer a refund or exchange.

How to Request a Return or Refund

We do not have a physical return address. To request a return or refund, please contact us by email at contact@hoknza.com with the following information:

1. Your order number
2. Your full name
3. A clear description of the issue
4. Photo or video proof of the damaged, defective, or incorrect item

Once we receive your email and review the evidence, our team will respond within 24 hours with instructions on how to proceed.

Eligible Reasons for Return or Refund

We accept return and refund requests for the following reasons:

- Item arrived damaged or defective
- Wrong item received
- Item not as described
- Item never arrived (after the stated delivery window)

Non-Returnable Items

We do not accept returns for items that have been used, washed, or are not in their original condition. Sale items and gift cards are non-refundable.

Refunds

Once your request is approved, we will process your refund to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

Exchanges

If you received a defective or wrong item, we will gladly send a replacement at no extra cost once your claim is approved via email.

Shipping Costs

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels or reimburse return shipping fees, except in cases where the item arrived damaged, defective, or incorrect due to our error.

Contact Us

For any questions about your return or refund, please email us at:
contact@hoknza.com

HOKNZA STORE — hoknza.com