Shipping Policy

SHIPPING POLICY

Last Updated: June 30, 2026

Thank you for shopping at HOKNZA STORE. Please read this Shipping Policy carefully so you understand how we process and deliver your orders.

Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

How Our Shipping Works

HOKNZA STORE operates on a dropshipping model. We do not hold physical inventory. When you place an order, it is forwarded to one of our trusted fulfillment partners — CJdropshipping or USAdrop — who prepare and ship your order directly to your delivery address within the United States. This allows us to offer a wide variety of products at competitive prices.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an email confirmation when your order has been processed and dispatched.

Please note: Processing time is separate from shipping/transit time.

Estimated Delivery Time (USA Only)

Once your order has been dispatched, estimated delivery times within the United States are as follows:

  • Standard Shipping: 7–20 business days
  • Expedited Shipping (where available): 5–12 business days

These timeframes are estimates. Actual delivery may be faster or slower depending on your location, the product, the fulfillment partner, carrier volume, and other factors outside our control. We appreciate your patience.

Why This Delivery Window?

We use two fulfillment partners to serve you better. CJdropshipping and USAdrop each have warehouses in different locations including the USA. Depending on product availability and stock location, your order may ship from a US-based warehouse (faster delivery) or from an overseas warehouse (standard timeline). We always aim to ship from the closest available warehouse to your location.

Shipping Rates

  • Shipping rates are calculated and displayed at checkout based on your order and delivery address. We do not currently offer free shipping.
  • Expedited shipping rates (if available for your order) will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 3–5 business days after dispatch for the tracking information to become active in the carrier's system.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please take the following steps:

  • Check your tracking link for the latest update.
  • Verify that your shipping address was entered correctly at checkout.
  • Check with your local post office or neighbors in case the package was left nearby.
  • Contact us at contact@hoknza.com with your order number so we can investigate.

We will open an inquiry with the carrier on your behalf. If your package is confirmed lost by the carrier, we will send a replacement or issue a full refund at no additional cost to you.

Wrong Address / Failed Delivery

Please ensure your shipping address is complete and accurate at the time of checkout. HOKNZA STORE is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect address or failed delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us

If you have any questions about your shipment, please contact our support team:

HOKNZA STORE
Email: contact@hoknza.com
Phone: +1 (786) 435-8341
Website: hoknza.com