FAQ

Shipping

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Orders are processed within 1–3 business days, then typically arrive within 7–20 business days via standard shipping. Expedited shipping, where available for your order, is shown at checkout and typically arrives within 5–12 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery address. We do not currently offer free shipping.

Why does delivery take longer than some stores?

We work with trusted fulfillment partners to bring you a wider range of products at fair prices. Depending on the item, your order may ship from a U.S. warehouse or from an overseas warehouse, which affects delivery time. We always ship from the closest available location to you.

Order Tracking

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and link. Please allow up to 3–5 business days after dispatch for tracking to activate. You can also visit our Track Your Order page for more details.

My tracking hasn't updated in a while — should I worry?

Not necessarily — tracking can occasionally lag, especially in transit between carriers. If it's been more than a few days with no movement, email us at contact@hoknza.com with your order number and we'll look into it.

Returns & Refunds

What's your return policy?

We accept return and refund requests within 30 days of delivery for items that arrived damaged, defective, wrong, or not as described. Items must be unused and in original condition. Sale items and gift cards are final sale.

How do I start a return?

Email contact@hoknza.com with your order number, a description of the issue, and a photo or video if the item arrived damaged or incorrect. We'll respond within 24 hours with next steps.

How long do refunds take?

Once approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take a little longer to post it.

Do I have to pay for return shipping?

Return shipping costs are the customer's responsibility. We don't provide prepaid return labels or reimburse return shipping fees, except when the item arrived damaged, defective, or incorrect due to our error — in those cases we cover it.

Damaged or Incorrect Items

My order arrived damaged. What do I do?

We're sorry to hear that. Email us at contact@hoknza.com with your order number and a photo or video of the damage, and we'll send a free replacement or a refund once reviewed — no cost to you.

I received the wrong item.

Let us know at contact@hoknza.com with your order number and we'll make it right with a replacement or refund.

Payment

What payment methods do you accept?

Accepted payment methods are shown at checkout and may include major credit/debit cards and other secure options enabled on our store.

Is checkout secure?

Yes — checkout is handled securely through Shopify's encrypted payment system.

Order Changes & Cancellations

Can I cancel or change my order?

If your order hasn't been processed yet, email us immediately at contact@hoknza.com and we'll do our best to change or cancel it. Once an order has been sent to fulfillment, we may not be able to make changes.

Support

How can I contact you?

Email contact@hoknza.com or call +1 (786) 435-8341, Monday–Friday, 9:00 AM–6:00 PM EST. We typically respond within 24 hours. See our Contact page for more.